Innovion Product Service and Installation Engineer

Programme overview

A Product Service and Installation Engineer installs and services a range of domestic and/or commercial equipment, from washing machines in the kitchen, laundrette or restaurant to television and audio equipment in the living room.

The influence of computers in controlling appliances in the home or workplace have brought the installation and service requirements of these products together. Technology is developing at a rapid rate and the range of products requiring the engineers’ skills will expand, requiring you to regularly maintain and update your knowledge and skills to meet these future needs.

Many products will be integrated into the ‘smart home’ of the future and talk to each other through the “Internet of Things”, giving you a secure and profitable future.

Key learning outcomes

Knowledge

Health & safety regulations and practices relevant to the role.
Testing to EU/BS Product Standards
PAT (Portable Appliance Testing)
Customer care techniques including any particular company policies
Environmental legislation, i.e. WEEE (Waste Electrical and Electronic Equipment directive)
Health and safety regulations and practices including waste carriage regulations and Electrostatic Discharge (ESD)
Electrical services, utility services, signal requirements and network connections
Manufacturer’s installation requirements
The operating principles and products’ operating sequence and the function of software.
Manufacturer’s service manuals as appropriate
The importance of van stock maintenance
The principles by which the product operates to help diagnose the faulty area and component or software

Skills

Health and safety: Observe regulations and carry out safety tests, hazard avoidance, PAT, EU/BS
Customer care procedures and techniques: communication modes, dispute resolution
Environmental legislation: Research and apply legislation, advise customers on energy savings and practices
Transporting and protecting: Correct lifting equipment, safe stowing, fit/remove safety bolts
Installing, testing and handing over: Agreeing site installation, safety tests, network connections, product demonstration, paperwork completion
Diagnosing faults and repairing: Apply diagnostic tools, locate faults, replace components, communicate technical findings, adhere to ESD (Electrostatic Discharge) principles
Servicing: Apply appropriate principles to understanding the nature and reason for faults
Connectivity: Apply principles behind product connectivity, complete network and router set up, performance and speed and troubleshooting

Behaviours

Giving a good impression of the employer and yourself
Having a friendly greeting and manner
Showing respect for customers’ property and possessions
Having concern for the safety of colleagues and customers
Continuing ‘personal professional development’ in an industry that is changing rapidly
Developing a trusting relationship with customers and colleagues